Most stakeholder communication problems aren't communication problems. They're system problems. The meeting happens late. The update goes out after the decision has already been...
PM job descriptions emphasise the speaking work. Stakeholder communication. Presentations. Influencing without authority. Pitching the roadmap. The actually-load-bearing skill i...
Most feedback is delivered to be said, not to be acted on. The giver gets it off their chest, the receiver nods, and three weeks later nothing has changed. That's not feedback. ...
Most feedback is received badly. Not because the person delivering it was bad at it — although they often are — but because the receiver's instincts get in the way before the me...
